Welcome to the Help Center!

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Here you can find answers to frequently asked questions, gain easy access to our policies, and reach out directly for personalized assistance. We're here to help you find exactly what you need.

Scrubs Information

What brands of scrubs do you carry?

We offer a wide selection of scrubs and uniforms from top brands like White Cross, Landau, Grey’s Anatomy by Barco, Sketchers, Dickies, Cherokee. HeartSoul, Healing Hands, and more...but not FIGS. We are constantly evaluating manufacturers and stocking the most popular brands and styles.

How do I find the right size scrubs for me?

Like most apparel, sizing and fit does vary across brands and even within brands across styles. The best way you can find you right fit is to try them on. If you're local, our expert team will help you find exactly what you're looking for and what fits you best! If you're ordering online, you can refer to our detailed sizing guides, which include measurements for each brand we carry to help you find the best fit.

Are there any special care instructions?

Yes, each product comes with specific care instructions to ensure longevity and maintain the quality of the fabric. These are typically found on the product label. When available we also provide these details with each product on our website to ensure you make an informed decision before you purchase.

I'm looking for something specific but don't see it on your site. Can I still get it?

If you're unable to find a specific item, please contact us directly through our Contact Us page. We often have access to additional products not listed on our website and can help you find what you're looking for.

What does 'Special Order' mean on your product pages?

Items marked as 'Special Order' are not regularly stocked and require a longer lead time for delivery as they are ordered directly from the manufacturer. All 'Special Order' items are subject to the availability with the manufacturer. Please refer contact us for more information on expected lead times.

Culinary Information

What brands of chef wear do you carry?

We currently carry chef wear from Uncommon Threads and Premium Uniforms. We are constantly evaluating other manufacturers and stocking the most popular brands and styles.

How do I find the right size chef wear for me?

Like most apparel, sizing and fit does vary across brands and even within brands across styles. Uncommon Threads chef wear run very large compared to other apparel brands.

The best way you can find you right fit is to try them on. If you're local, our expert team will help you find exactly what you're looking for and what fits you best!

If you're ordering online, you can refer to our detailed sizing guides, which include measurements for each brand we carry to help you find the best fit.

Are there any special care instructions?

Like most apparel, sizing and fit does vary across brands and even within brands across styles. Thebestway you can find you right fit is to try them on. If you're local, our expert team will help you find exactly what you're looking for and what fits you best! If you're ordering online, you can refer to our detailed sizing guides, which include measurements for each brand we carry to help you find the best fit.

I'm looking for something specific but don't see it on your site. Can I still get it?

I'm looking for something specific but don't see it on your site. Can I still get it?

What does 'Special Order' mean on your product pages?

Items marked as 'Special Order' are not regularly stocked and require a longer lead time for delivery as they are ordered directly from the manufacturer. All 'Special Order' items are subject to the availability with the manufacturer. Please refer contact us for more information on expected lead times.

Ordering & Shipping

What payment methods do you accept?

We accept various payment methods including major credit cards, Apple Pay, Google Pay, Shop Pay, PayPal, and debit.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to check the status of your delivery on our website.

Do you offer international shipping?

Currently, we only ship within Canada and to the US. Please check back as we are looking to expand our shipping options in the future.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and with all original tags attached. For the full policy, please visit our Refund Policy page.

How do I initiate a return or exchange?

To start a return or exchange, please visit our Returns Center to locate your order and begin the return process. .

How do you handle exchanges?

To exchange an item, contact us directly so we can help you find the right replacement before initiating the return of the purchased item.

Special Offers & Promotions

How do I use a promo code on your website?

You can enter your promo code at checkout in the field labeled “Promo Code”. Be sure to apply it before completing your purchase to receive your discount.

Are there any current promotions?

We regularly offer special promotions and discounts. Check our website’s homepage or sign up for our newsletter below to stay updated on the latest deals!

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